Terms and Conditions
It is important that you read this information before making a booking with us.
Online Booking Fee £20.00 / Cottage
Telephone Booking Fee £30.00 / Cottage
To book online follow the links through from the cottage search, either from the cottage icon picture or the full details. Fill in the secure booking form with your details etc, making sure you have read our booking terms & conditions. Please note that when you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
To book by telephone, please ring us on +44 (0)15394 41765. You are able to make a provisional booking over the phone. We will hold it for you for up to 48 hours. If you are paying by cheque, please make the cheques payable to ‘The Coppermines’ and write the booking reference number on the back on the cheque.
FOR ALL TELEPHONE BOOKINGS – YOU MUST READ AND AGREE TO OUR TERMS AND CONDITIONS VIA EMAIL OR BOOKING FORM.
In cottages with Friday changeover day, you can also book –
Weekend Breaks – 3 nights – Friday to Monday
Midweek Breaks – 4 nights – Monday to Friday
(Please note some holiday weeks do not apply)
Booking Terms & Conditions
To make a booking or confirm a provisional booking, please:
(a) Complete the booking form;
(b) Pay a deposit (non-refundable) of 33% of the booking total per cottage per week (or stay, if less than a week).Bookings within ten weeks (70 days) of arrival require full payment of the accommodation cost at the time of booking.
(c) Pay a booking fee (non-refundable) of either £30 for telephone or in person bookings or £20 for on-line bookings.
(d) There is no charge for payment by credit cards, debit cards or cheques. Cheques should be made payable to “The Coppermines”.
(e) Customers should satisfy themselves through reading our descriptions that the cottage they choose is suitable for their needs.
(f) The contents of our web site and brochures have been prepared in good faith. We will advise you of any significant changes at the time of booking or as soon after as possible if you have already booked. We cannot accept any responsibility for any minor or insignificant inaccuracy contained within the description or information. The printed brochure content is correct at the time of publication. All the latest up-dates and any changes are contained in the current content of our web-site.
(g) The Coppermines & Lakes Cottages does not warrant and is not responsible for the accuracy of any verbal information given as statements made by it’s employees or agents.
(h) If you have any special requests you must advise us in writing at the time of booking. Although we will endeavour to attend to any reasonable request no guarantees can be given that any request will be met.
(i) Please note that for all stag and hen party bookings that a security deposit of £20 per person is applicable. This will be returned following stay on the basis no damage has occured.
Following receipt of your deposit, booking fees and booking form, confirmation of the reservation and directions to the cottage will be sent out to you by post (or e-mail in the event that your arrival date is within seven days of booking).
3. Payment of Balance
The balance of your accommodation cost is payable no later than 70 days before the date of arrival. Cheques should be made payable to “The Coppermines”. If you fail to pay the balance of your accommodation cost at the prescribed time we reserve the right to treat the booking as cancelled. In this event the full amount of accommodation costs will remain payable by you. If we are able to re-let the property, you will still forfeit your deposit and booking fee, but at our discretion the balance of the accommodation costs may be waived.
(a)The Coppermines & Lakes Cottages arrange bookings of properties as agents for the owners of such properties. When you book a property with The Coppermines & Lakes Cottages you enter into a contract with the owner of that property. The Coppermines & Lakes Cottages are responsible for the administration of your booking, but do solely on behalf of and as agents for the owner.
(b)Due to the fact that guests have the option to leave their property locked or unlocked under no circumstances can The Coppermines & Lakes Cottages be held responsible for guests belongings whilst guests have the use of any property. Any valuables left at the property are left at your own risk. It is essential and your responsibility to ensure that all doors and windows a closed and locked when leaving the property unattended. We strongly advise that you take out adequate travel insurance prior to the commencement of your holiday.
(c) We cannot be held responsible for any noise or disturbance originating beyond the boundaries of the property.
(d) We do not accept responsibility for the failure of public services such as water, gas, electricity, plumbing, sewerage systems, telephone & broadband internet services, or unforeseen breakdowns of domestic and mechanical equipment such as boilers, plumbing and heating systems (but in such an event we will make every effort to effect repairs as early as possible).
(e) Whilst we make every effort to ensure that all appliances, fixtures and fittings are in working order at the beginning of your stay we cannot be held responsible for non working items found (including wi-fi where specified), but would always make every effort to effect repairs as early as possible once they have been reported directly to our office.
(f) Please note that some of our properties are extremely old and suffer from dust and cobwebs in unusual places and more prevalent than is sometimes normal.
(g) Hot Tubs (where applicable). You will have exclusive use of a hot tub for the duration of your stay. We aim to prepare all hot tubs ready for guest arrival, however for the benefit of all users we must comply with very high Health & Hygiene standards when servicing and maintaining our hot tubs. In the event of the hot tub needing a full service following a departure, we cannot guarantee the water in the hot tub will be hot enough for use the first night of your arrival.
All cancellation notifications must be given in writing. If your cancellation notice is received at any time prior to the final balance becoming due (i.e. more than 70 days before arrival), the deposit and the booking fee (and any credit card commission charges previously paid) will be forfeited but the balance of the accommodation cost will not be payable. If your cancellation notice is received after the final balance is due or has been paid (i.e. less than 70 days before arrival) the full amount of accommodation costs will remain payable by you. If we are able to re-let the property (and we shall make every effort to do so) all monies paid will be refunded, less the deposit, booking fee, (any credit card commission charges previously paid) and administration costs.
We therefore strongly recommend you take out adequate holiday insurance. We will send you details of a suitable holiday insurance at the time of booking but it remains your responsibility to arrange for and check the adequacy of any such insurance cover.
6. Moving A Booking
We recognise that sometimes customers have to move bookings or cottages due to other commitments, and we will endeavour to help where possible. To offset the administration costs of changing databases and sending new receipts etc., we make a small charge of £25.00 per change. Any changes made by us on your behalf must be confirmed to us in writing.
Moves between properties are subject to conditions and as such must be requested no later than 21 days prior to date of arrival. Please note all moves are subject to the property owners and management discretion.
***New For Winter Bookings***
During the months of December, January, or February each year we recognise that snow may occasionally cause you not to be able to get to your cottage. In Coniston, The Coppermines has its own snow clearing machinery, diggers and gritters which have been on call throughout the Winter. If you are unable to drive to your cottage due to heavy snow on the ground, and would miss your much anticipated break with us, we are prepared to move your booking to a forward date of a similarly advertised price/value, at the same cottage. This special offer is only available for holidays taken in December, January or February each year and only if deep snow on the ground prevents you from physically driving to the cottage, or to within a reasonable walking distance from it We strongly advise you carry holiday insurance to mitigate any other losses.
7. Your Responsibilities
(a)Arrivals & Departures – The cottages are available from 4:00pm on the day of arrival, and must be vacated by 10:00am on the day of departure.
Please advise your estimated time of arrival on booking. Occasionally, due to circumstances beyond our control, housekeepers may not have completed all housekeeping by 4pm, in such circumstances housekeeping will be completed as soon a possible thereafter.
(b) Good Housekeeping – The cottages are cleaned, checked and fresh bed linen supplied before your arrival. Towels, cots, high chairs and stairgates are available for hire if pre-booked.
Please report any defect or shortage to us immediately, in order that the problem can be solved as quickly as possible. As our housekeeping staff are always short of time, all guests should leave the accommodation very clean and tidy, and pay at our office for or replace any damaged items incurred during their stay.
Any damage caused resulting in extra cleaning, repair or replacement will incur a charge payable. We ask that guests report any damages caused during their stay to us asap.
(c) Security Deposits – We reserve the right, at our discretion, to ask for a good housekeeping deposit, or if we incur extra costs as a result of your stay, to charge your credit/debit card for those costs incurred, on or after your departure. If you intend to organise a function (eg. wedding or party) at the property you must seek prior permission from us. Additional charges and/or a security deposit may be required at our discretion.
(d) Noise & Behaviour – You are responsible for the correct and decent behaviour of all members of your party for the duration of the booking and for maintaining acceptable levels of noise at the property and within the grounds and vicinity of the property particularly between 10.00pm and 08.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the property and the contract will be terminated with immediate effect without refund or compensation
(e) Occupancy – Our properties only accommodate the number of people as the beds listed allow. Due to extra wear & tear resulting from the over use of all areas, extra people may not normally be accommodated except by written permission. We do not allow the use of the cottage by people staying nearby in campervans, caravans or tents. We inspect the cottages regularly.
(f) Pets – Pets are welcome in most of our cottages (except where noted) at a charge of £5 per pet per night. They must not be allowed upon furniture, upstairs or in bedrooms, or left alone, without you in the cottage, so as not to annoy your neighbours. In consideration of subsequent guests removal of dog fouling from the grounds and gardens of the property is essential. (Please note that we cannot warrant that the grounds and gardens of any of our properties are fully enclosed and due to the possible proximity of livestock and we recommend that dogs are kept on a lead within the boundaries of a property including the garden).
(g) Smoking – For the enjoyment of all our guests we would respectfully ask that you do not smoke inside the cottage.
(h) Complaints – All complaints must be made to us during your stay. We can only consider & attempt to rectify complaints made to us whilst you are staying at the cottage.
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