As a small team we pride ourselves on our excellent customer service and the valuable interpersonal relationships we hold with both our cottage owners & guests.
Don't just take our word for it, take a look at what some of our cottage owners & guests have to say about our company.
"During the 6 years our cottage has been with Coppermines and Lakes Cottages we have got to know the company and its staff very well. It is a local company run by local people and is at the heart of the local community. We appreciate the personal service they give to us and to those who stay in our cottage. We have a good working relationship with all the staff and there is always someone available if needed. From the feedback we get from guests it is clear they appreciate the way our cottage is prepared for them. The staff have an excellent knowledge and understanding of the holiday cottage market and actively seek to improve the service they provide. We are very happy with the professional way Coppermines markets and manages our cottage." Yewdale Cottage
"We have owned our cottage for six years, and have benefitted from high occupancy rates. As we live over 300 miles from Coniston, we place huge reliance on the services provided through the Coppermines Letting Agency. The staff work as a team, and are always ready and able to deal efficiently with all manner of letting issues, such as queries from guests, utility supply problems, laundry, cleaning, and general maintenance. The office staff run an efficient record-keeping system and can supply essential information for accounting and tax purposes promptly and accurately. We think the cottage is better run than if we were living there!" Lavender Cottage
"As new holiday let owners Coppermines have treated us with infinite care and professionalism we could not recommend them more." Timley Knott
"Coppermines cottages are the best we have ever stayed in, in terms of comfort, cleanliness and facilities provided. Also Coppermines is the best company I have ever dealt with - you are always friendly, helpful and adaptable, even when minor things go wrong. (And we have used a wide variety of companies over the years!!)"
“We have had a great experience from start to finish, the staff at the main office are all lovely and very friendly. Thank you.”
“The main reason we booked with Coppermines is due to the very efficient service on email enquiries (thank you Kate). We are still waiting for replies from some of their rivals.”
"We have returned to the Coppermines several times due to the standards of accommodation and service. The service is friendly without being intrusive"
"Excellent service from the Coppermines when there was a problem with heating, plumber arrived immediately"
“We choose Coppermines as cottages are usually of a higher standard”
"Thank you for accommodating us at such short notice! A special thank you to the cleaners for making it warm and welcoming"
"The booking process was so easy to complete and we really liked the fact that you held it provisionally for 48hrs for us. That is truly great service and we see it as going the extra mile"
"Couldn't have been happier with the service. The information provided at the time of booking was very helpful. We cannot wait to return"
"Found the hospitality of the staff to be beyond excellent!"
"We were very happy with the provisions for cyclists, makes life so much easier to have good bike storage and use of a hose. So many other companies advertise cottages as bike friendly and when you arrive there is no bike storage. So thank you Coppermines!"
"Thank you to the housekeepers and office team. A brilliant stay, our 14th visit, already booked for next year"
"The Staff in the office are a pleasure to deal with and very efficient"
"We were very grateful for the Coppermines 'My Stay' card because I dropped my purse on a walk up the Coppermines Valley. Thanks to the 'My Stay' card the purse made its way back to me, thanks to the person who found it and the staff at the Coppermines Office"